Senior Associate/ Assistant Manager, Development & Engagement (Operations)
About ACF
Asia Community Foundation (ACF) is the first Asia-wide platform for collaborative and strategic giving. ACF enables donors to pool resources, co-create solutions, and drive positive social and environmental impact across the region. Through donor-advised funds, impact funds, and bespoke giving vehicles, ACF helps philanthropists give with confidence, transparency, and impact.
Role Overview
ACF is looking for a highly organised and detail-oriented Senior Associate / Assistant Manager, Development & Engagement (Operations) to support the effective delivery of ACF’s donor and partner services.
Reporting to the Director of Development & Engagement, the role will provide operational and administrative support across the donor and partner lifecycle, from initial onboarding and fund setup through to ongoing monitoring, documentation and stewardship.
The role will work closely with colleagues across Development & Engagement, Grantmaking, Compliance and Finance to ensure that donor and partner processes are well coordinated, accurately documented and delivered in a timely and professional manner.
This is an operational role suited to someone who enjoys bringing structure to complex processes, managing multiple workstreams and ensuring that important details do not fall through the gaps.
Key Responsibilities:
1. Donor Development Operations
- Support the onboarding of new donors and partners, ensuring that required information, documentation and approvals are completed and coordinating with internal teams as required.
- Serve as the internal point of coordination for donor onboarding, monitoring progress and following up on outstanding actions and requirements.
- Support the administration of grant applications and funding requests for contributions to ACF Funds and general operations.
- Coordinate the preparation and submission of grant reports and other reporting requirements to ACF funders.
2. Fund Setup & Administration
- Support the establishment of ACF’s philanthropic vehicles and engagements, including Hosted Funds, Hosted Projects, Advisory engagements and other giving arrangements.
- Work with internal teams to coordinate the preparation and maintenance of fund operating documents and other administrative materials.
- Track fund-related actions, deadlines and documentation to support effective implementation.
- Maintain accurate records of fund terms, key contacts, requirements and agreed processes.
3. Systems, Processes & Team Operations
- Maintain accurate and up-to-date donor, partner and fund information across ACF’s CRM and other internal systems.
- Support the continued development and improvement of CRM workflows, reporting and data management practices.
- Produce regular reports and dashboards to support team planning, monitoring and management.
- Support the implementation and consistent application of internal processes, controls and approval procedures.
- Document and improve workflows, including roles, responsibilities and hand-offs across teams.
- Provide broader operational and administrative support to the Development and Engagement Team as priorities evolve.
Experience and Skills
Approximately 3 to 5 years of relevant work experience in philanthropy, nonprofit organisations, financial services, professional services, private banking, operations or a related field.
- Strong organisational and administrative skills, with excellent attention to detail.
- Demonstrated ability to manage multiple processes, deadlines and stakeholders simultaneously.
- Experience working with CRM systems, databases or other workflow management systems.
- Strong written and verbal English communication skills.
- Comfortable working with documentation, agreements, data and process requirements.
- Strong interpersonal skills and ability to work effectively across different teams and functions.
- Ability to take ownership of tasks, follow through and proactively identify issues requiring attention.
- Comfortable operating in a fast-paced and evolving organisation where systems and processes continue to develop.
- Bachelor’s degree or equivalent professional experience.
- Additional experience in philanthropy, donor services, compliance, fund administration, or cross-border giving will be relevant to the responsibilities of this role.
- Proficiency in Mandarin or other Asian language(s) may support engagement with stakeholders and partners across the region, such as Singapore, China, Cambodia, Malaysia, Indonesia, etc.
To Apply
Interested candidates are invited to send a cover letter and CV to hr@asiacf.org. All enquiries will be treated with strict confidence.
ACF is committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds and are an equal opportunity employer, selecting on merit regardless of gender, age, ethnicity, religion, disability, or any other characteristic unrelated to the role.